How does HOA management work?
How board management works
The HOA Board (you) represents the property owners. You are ultimately responsible for acting in the association’s best interest by:
You will meet regularly to decide the actions you want to prioritize as a board for your community. An HOA Board in California must abide by the Davis-Stirling Common Interest Development Act, which outlines the financial and organizational governance details.
Serving on an HOA board is an important responsibility. And it is a lot of responsibility.
What we do
An HOA Management Company (ideally, us) works directly with the HOA Board to manage these items on your behalf.
That means the tough conversations go through us: bills, repairs, and rule enforcement.
As a board member, you are personally responsible for following and implementing all state and local laws that apply to your community. In CA, Davis-Stirling outlines important guidelines that protect your community. We are the experts in helping you understand and implement the actions that keep your community within the law. We help you understand how these guidelines apply to you. We also help you run your board meetings, create necessary reports, and interact with employees and vendors to stay within the law.
Your home is likely one of your largest assets. Through responsible management, you can make living in your HOA both enjoyable and potentially profitable, as a well-managed HOA historically increases in valuation year-over-year. We keep your accounts, and we know how to troubleshoot the areas that could cause problems down the line.
How we serve you
We will take over the administration of your budgeting and finances. Not only do we collect dues and pay bills to manage your collective community finances, but we will track down delinquent payments on your behalf, so you don’t have to hound your neighbors for payment. We will help you negotiate bids from vendors and contractors.
And our rates are all-inclusive, so you pay your negotiated flat fee every month without having to worry about being nickel-and-dimed on invoices.
We conduct regular inspections to stay ahead of routine and necessary maintenance of shared community areas covered by the HOA. This keeps ultimate costs down, as we can help you fix problems while they are still small. And when repairs are needed, we manage the vendor relations and scheduling.
Your manager will be there to meet the plumber and show them around, so you don’t have to worry about stepping out of a conference call, all because Steve left his water running again.
We’re the experts on what you need to do to stay in legal compliance with CA’s Davis-Stirling Act and your local CC&Rs. We’ll help keep balcony inspections and EV installations on your radar and within your legal rails.
Not clear on how some of this might apply to you? That’s a great sign that you may want to work with us to help keep your HOA board humming smoothly and legally.
All of this means your HOA board can work on raising your property value, and you don’t have to have awkward conversations with your neighbors.
We’ve got you. Move freely about the grounds, without having to avoid Steve.
For more details about how we specifically serve your community, explore our transparent contract details.
Why it matters
As board members are unpaid volunteers responsible for the property value of your entire community, you are put on a lot of legal and societal pressure.
Your HOA management partner (us) helps keep things running smoothly, from navigating the intricacies of state and local law to interfacing with vendors on your behalf. When you trust your HOA management company, you will rest easier knowing we’ve got your back.
Learn more about our up-front pricing models.
What boards say
300+
The manager for our property is Alyssa. She is very professional, always quick to return phone calls and emails, and is very proactive in getting needed quotes and repairs. She is a huge asset to Progressive.
Sam is by far the best I have worked with. She’s always available and replies in a timely manner. Always a pleasure working with her. Thank you for all you do for us.
I had the privilege of working with Alyssa Kraus. She is incredibly responsive, detail oriented, and knowledgeable. So grateful for all her help!
Our HOA has had the privilege of working with Neil Murphy. I cannot begin to explain how much Neil has gone above and beyond for our community. He puts in an excessive amount of hours and keeps his cool. Neil, if you see this, we appreciate you and thank you for all your hardwork and dedication.
Our property manager, Neil Murphy, is very responsive to questions/concerns that arise from residents in our HOA. When I could not get much help from accounting for a billing issue, he followed up to make sure it was addressed. Moreover, he is diligent in communicating with vendors regarding bids and projects.
Had such a wonderful experience with this company! Trina in particular was so wonderful and helpful throughout a loan process as she was willing to get us anything we were needing to help us proceed! Thank you so much for your hard work, Trina, keep being amazing! :)
I own two condos managed by Progressive and deal frequently with Elizabeth Rostan. She is quick to respond and solution oriented. She makes me feel very well informed as a home owner and really tries to work with me, I appreciate her!
This company is easy to work with and is very professional. It has been a pleasure to interact with Kensi when I have come into the office. She is so kind, friendly and helpful. She always has a smile on her face and brings so much joy to the office.
Stacy Serna left a strong impression while working with her in Association Management. She is hardworking, she offers great customer service and goes above and beyond in any assigned task. She offers high-quality work and is a pleasure to work with.
Shoutout to Lisa for being so helpful and kind! I had a lot of questions, and she was so patient and attentive. It’s rare to find such great customer service. Thank you, Lisa, for making my day easier(:
It was great working with Progressive especially dealing with Elizabeth Rostan she was always so extremely helpful, replies on the same day to assist with any questions or anything else you might need. Wish you luck in your future endeavors.
Elizabeth has been fantastic! She’s super responsive and very helpful. Our family is very greatful for her help during a very difficult time. I wish there were more stars!
If you need a great association manager that exceeds expectations, ask for Stacy Serna. She is well-prepared for her meetings, responds in a timely manner and has great customer service.
Elizabeth is personable and professional, promptly responding with kindness, and always making sure every issue gets dealt with. She is truly a treat to deal with!
Worked with Elizabeth for 2 years. She is great to work with; always very responsive to her emails and very detailed and helpful. Thank you Elizabeth!
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